Shipping Information

Delivery & Access Details:

Free delivery applies to the majority of UK Mainland postcodes, however, surcharges may incur for remote areas including some UK Mainland postcodes depending on the location of the dispatching merchant. This is especially applicable to Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses. To enquire, please email us at [email protected] to get a quote prior to placing your order.

For small to medium-sized items, we use standard courier service providers such as Royal Mail, Yodel, Hermes who may deliver the item to your mailbox or to a communal designated area for all mail, such as the concierge or a designated safe place. As with normal letter delivery, please note the order is considered complete if delivered as stated above. If a signature is required, the courier may leave a card in the same location with rebooking or self-collection details. For small to medium-sized items, we are unable to provide a specific delivery date or timeframe, however, tracking details are provided. It is the customer's responsibility to ensure the courier tracking is followed for safe receipt of your order. Please note redelivery or failed delivery charges may incur if an item is returned to us for any reason.

For large items, many of our courier partners will bring the item to your premises on upper floors if there is a lift. However, please note our standard free delivery service is to ground floor only and the courier is not obligated to assist in delivery to upper floors unless arranged in advance. If you require assistance, please communicate this to us prior to delivery for a quote to ensure we dispatch the appropriate courier service for you. Failed delivery based on the above may incur redelivery or cancellation charges.

Large items such as sliding wardrobes are prebooked prior to delivery. If you are not available on the proposed booking by the courier, you must reject it and another booking will be proposed on the next delivery cycle for your area. If a booking has been accepted by yourself, charges may incur to change the booking. Where this is requested less than 3 working days prior to the booked delivery date or after dispatch, full failed delivery charges will incur.

The courier is not obligated to enter your property and may deliver the item to the entrance of your property on the ground floor, concierge or communal area if determined as commonplace for deliveries accepted at your building. The courier will provide timestamped proof of delivery which will be deemed as satisfactory proof of delivery. Any non-delivery claims by the customer must be made within seven days from the date of booked delivery or tracking information shared. We are unable to entertain any non-delivery claims received beyond this period. If the courier proof of delivery shows successful delivery, the customer must submit non-receipt claim together with a police crime reference number within the seven-day period to faciliate a claim with the courier. 

We do not provide select day delivery or guaranteed weekend delivery unless stated otherwise on the listing. However, please rest assured deliveries for large items will always be prebooked with you prior to delivery to allow you time to make arrangements. 

It is the customer's responsibility to arrange for themselves or an authorised party to receive delivery on the delivery day. Please note the courier is not obligated to wait upon arrival and full failed delivery charges will incur if the courier is unable to deliver the item(s).

Up to 86% of our orders are delivered within the ETA displayed on the product pages at the time of ordering and a large proportion are delivered within 2-5 working days. However, please note our standard lead time for UK Mainland deliveries is 14-28 working days and the ETA provided on the product pages (where available) is tentative and not guaranteed. Cancellations due to a deviation from the tentative ETA may incur a handling charge in addition to full failed delivery charge if the item is already in transit.

Due to the fast ETA we offer on majority of our products, orders are normally processed for dispatch automatically as soon as they are received. If an order is cancelled for any reason after the item has left the warehouses and is already enroute to your local depot, a full failed delivery charge of £49 - £249 will incur depending on the item and postcode. Any delivery surcharges paid are non-refundable.

Any additional delivery charge payments (upfront or otherwise) are non-refundable unless we fail to deliver the item within a reasonable time.

Our courier partners deliver Monday to Sunday and may occasionally run special delivery service on Bank Holidays.

Your order will be delivered anytime between 7am and 10pm. For times before or after, it is the customer's discretion to receive delivery or reschedule. Please make sure we have the correct contact details as the courier may attempt delivery even if they have been unable to reach you on your provided number. Redelivery or cancellation charges may incur for failed delivery.

It is the customer's responsibility to ensure there is enough access space for the item to pass through with ease. The customer must ensure there is safe parking available for item loading/unloading and the courier may refuse delivery if there is no safe place to load/unload the item(s). This is particularly important if an item has been ordered with fitting service. Parking arrangements must be made by the customer prior to delivery and fitting. In the event an item is returned due to access or parking issues, a handling charge of £39 - £199 will incur in addition to full failed delivery charged by the courier.

It is the customer's responsibility to reasonably inspect the item on delivery to ensure there is no damage at the time of delivery. If the item appears damaged or if the packaging appears impacted which strongly suggests damage to the contents of the item, the customer must take images and reject delivery.

Orders can only be delivered to the shipping address provided to us at the time of purchase. We are not responsible for any losses if incorrect shipping address is provided on the order and the customer will need to fetch the item themselves from the shipping address provided on the order or report the case to the police. In cases where the item is returned due to incorrect shipping address, a redelivery charge will incur or a full failed delivery charge will be deducted for cancellation.

Where fitting service has been purchased, this is organised with professional handymen who aim to complete the job as efficiently as possible. The item must be inspected thoroughly upon job completion and any issues stated prior to signing. If this is not indicated on spot and not stated on the job completion sheet, no claims can be accepted for damage/fault after.

If fitting service has been purchased and the place where the item has to be fitted is deemed unsuitable, any alternative location for fitting must be proposed. If an item is returned due to insufficient space/access to carry out the item fitting, full redelivery charge or cancellation charge will incur.

The courier is not responsible for unpacking or setting up items unless the service has been separately purchased.

The drivers reserve the right to refuse delivery if the vicinity/area is deemed unsafe or their personal safety is at risk.

If the customer's location is distant from available parking/unloading area, the customer must make prior arrangements to unload and carry the item to their premises. Labour charges may apply if courier assistance is required (where available).