RETURNS POLICY

Change of Mind

If you are not completely happy with your purchase, contact us within 14 days of receiving your item at [email protected] and we will guide you through the returns process.

To qualify, items must be:

●       Unused and unassembled

●       In their original, undamaged packaging and in a resaleable condition

 

For change of mind returns, the return carriage is paid for by the customer. A paid collection service may be available on request and charged based on item size and postcode.

Items must be fully repacked in original condition and share photographic proof before collection — we do not offer disassembly or repackaging services.

For self-sent returns, we strongly recommend using a tracked, insured courier service and retaining proof of postage.

For security and health & safety reasons, we are unable to accept customer drop-offs at our warehouse or any of our fulfilment locations. All returns must be sent via a courier service or arranged through our collection service.

Damaged, Faulty, Missing Parts or Wrong Item

If your item arrives damaged, faulty, with missing parts or you have received the wrong order, please contact us as soon as possible at [email protected] with clear photographs or short video of the issue. All damage, fault or wrong item reports must be submitted within 30 days of delivery.

We endeavour to provide multiple options for resolution including partial refund, replacement parts, full replacement or full refund to put things right for you.

You must ensure to check product labels prior to unpacking the order to confirm you have received the correct item before use or assembly. Proceeding to use or assemble an incorrect item will be deemed acceptance of that item, and return claims cannot be entertained thereafter.

All parts and components of the product must be checked against the instruction manual and inspected to be available and in good order before fitting is attempted. Proceeding to assemble an item implies acceptance that all parts and components are received and in good order. If a damage or fault is reported after fitting, only replacement parts may be offered.

Where only a component is damaged or missing, replacement parts will be supplied rather than a full replacement. You are responsible for inspecting all parts and clearly identifying the exact part numbers required from the instruction manual in one go. If incorrect parts are indicated by you or other part issues are reported later, charges will apply for any replacement parts and associated delivery.

Where our technical team is unable to establish a manufacturing fault from the photographic evidence provided, we may request additional photographic or video evidence from you. If this is still not established, the return may only be accepted as change-of-mind under the relevant change-of-mind terms.

Damage resulting from mishandling, improper assembly, or customer negligence is not covered under our returns policy. If fitting has been purchased, any damage must be noted at the time of fitting and reported to us with photographic proof within 24 hours.

We aim to resolve all replacement and repair requests within 14–28 working days. For certain parts this may take longer. We are not responsible for any loss incurred as a result of a product being faulty during this period.

Replacement part lead times are typically 14–28 working days.

Important — at the point of delivery:

●       If packaging appears damaged, write "Damaged" on the courier sheet before signing

●       If damage is significant, reject the delivery and photograph immediately — notify us straight away at [email protected]

●       Items with glass or mirror components must be checked on delivery; damage not noted on the courier sheet at the time of delivery cannot be claimed afterwards

●       Signing for a delivery without noting damage, or accepting visibly damaged packaging, will be treated as acceptance of satisfactory condition